The following document outlines our standard service costs. All support is provided by either getting in touch via support@ithouse.net.au or calling 1300 85 20 85 for time sensitive issues.
Standard Adhoc Hourly Rate: $194 + GST
Can be used for:
- Helpdesk services provided via phone or email
- Remote Support provided by remote access
- Onsite Support (Including travel time)
- Minimum charge 1 hour
- Charged in 1 hour increments or part there of
- This service is provided on a best effort basis.
- All other service levels will be prioritised above adhoc hourly rate services.
Block Hour Packs (more economical):
- 5 hours @ $140 per hour + GST
- 10 hours @ $130 per hour + GST
- 20 hours @ $120 per hour + GST
Can be used for:
- Helpdesk services provided via phone or email
- Remote Support provided by remote access
- Onsite Support (Including travel time)
- Block Hour customers are prioritised above Adhoc Hourly Rate services.
- Can be consumed in 30 min blocks when used in conjunction with IT House CORE Cover
For more information on Block Hour Packs, please click here.
IT House CORE Cover: $99 + GST per month
For our more comprehensive monthly retainers above our CORE Cover, we tailor IT House Club Membership and Fully Managed IT Support plans to the specific requirements and needs of each business. Please get in touch if you are looking for these services for your business. We have outlined some of the differeneces between these sevices below.
For more information on IT House CORE Cover please click here.
CORE
COVER-
Set Monthly Fee
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Domain Name Management
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DNS Management
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Basic Microsoft 365 Support
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RMM Software Management
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Basic Monitoring
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Access to 30 Min Blocks
CLUB
MEMBERSHIP-
Tailored pricing based on requirements
-
Basic Phone/Email Helpdesk
-
Onsite Hardware Warranty*
-
Ongoing strategic advice
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Access to loan equipment*
-
Managed Antivirus
-
Further Discounted Block Hours
MANAGED
IT SUPPORT-
Tailored pricing based on requirements
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Unlimited Helpdesk via email & phone
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Unlimited break-fix support
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Active Patching & Maintenace
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Service Level Agreement
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Offsite Backup Storage & Management
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24/7 Network Monitoring
* Onsite hardware warranty provides onsite warranty coverage for IT House purchased hardware and upgrades the standard ‘Return to base’ warranty so that onsite visitations to inspect, repair or collect the hardware do not apply. The coverage applies specifically to hardware faults (not software). The club membership or managed IT support must be active for the lifespan of the equipment for the Onsite hardware warranty extension to be applicable.
** Provides access to loan workstations/servers in the event of hardware failure. Also provides access to loan 4G/5G internet connection in the event of an internet outage. Loan hardware fees still apply however access to the pool of loan equipment is reserved for customers on the Club Membership (or above) support levels.
*** CORE cover is available via monthly credit card payment, or invoiced annually in advance.